Always a solid choice for anything surf! A+ User ( 06:47) Most staff upstairs are very knowledgeable about surf board fins, pads, etc. Friendly, knowegable, enthusiastic staff members on hand. If your order arrived damaged, please contact us immediately so we may begin processing a claim with the shipping company (i.e., UPS or FedEx). Please hold onto all boxes and packing material, as these will be inspected for said claim.What Other Say: User ( 06:24) Great selection. If it’s determined that we made a mistake, we will generate a return label (emailed to you) and instructions for sending the item(s) back for exchange or refund. If you received damaged or incorrect merchandise please give us a call or email us at your earliest convenience. Every credit card has different posting cycles please allow 1-2 billing cycles for your credit to appear on your statement. Please allow up 5 business days for credit refunds to be given. Please refer to their web sites and/or documentation included with your purchase.Īll returned items will be credited back to the credit/debit card used for the order once the item(s) is received. Warranties against defects in materials and/or workmanship, on most items, are established and honored by the manufacturer – in most cases claims can be made through the manufacturer directly. Please note that it may take up to 5 business days from receipt of your return to process your refund.
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Then, simply return the item to the above address for the exchange or, if the item/size is out of stock, a full refund. We will check on the availability of the item and/or size you wish to make an exchange for. If you have an item that you wish to return for another item, please contact us at or by calling 73 ext. MERCHANDISE PURCHASED AT ANY OF OUR RETAIL LOCATIONS CANNOT BE REFUNDED THROUGH BRAVESURF.COMĭue to the changing nature of our inventory, may not be able to accommodate exchanges. Refunds can only be processed through, thus returns for refund must be shipped back to the aforementioned address. Merchandise purchased online can be returned to any one of our three retail locations for EXCHANGE or STORE CREDIT ONLY. We are not responsible for the return shipping so for your protection use a traceable and insured shipping method for your return (no COD’s will be accepted). If you would like to return your item(s), please make a copy of your receipt and state your reason for the return on said receipt, and mail your package back via UPS, FedEx or USPS, insured against loss in transit, to: Once product condition is determined, we will issue a refund or exchange the product. Returned merchandise is subject to inspection before issuing a refund or exchange.
All international sales are FINAL and non-returnable.Sales of discounted and clearance items are FINAL and non-returnable.Surfboard sales are FINAL and non-returnable.Brave New World will be responsible for return shipping on erroneously fulfilled orders. All purchases of Spring and Summer apparel, including but not limited to, Ladies’ and Men’s Swimwear and Ladies’, Men’s and Kids’ clothing will be considered FINAL after July 31.
Exceptions to this may occur during holidays or by obtaining approval from Brave New World.
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